COUNTRY INN SUITES ERIE

By x1dpierce from Atlanta, GA • We're Not Staying Here Again

Overall Rating: 2   Location [10] • Room [10] • Service [2] • Value [6]

First off, the cleaning people were great. No problems there. The room was always cleaned and organized.

The problem was with the rest of the hotel staff. When we checked in, there was no hot water. The kid at the front desk didn't mention this, we only heard about it from another guest as we were entering our rooms. The person who checked us in also made us wait while she ... [more]ordered her evening meal on the telephone from another employee who was out to fetch food.

The next pleasantry was the status of the ice machines. The ice machine was missing from the 3rd floor, and non functional on the 1st and 2nd floors. When I tried to get help from the front desk, there was a nice little sign to let me know that nobody was on duty because they were helping other desks. In reality, she was hiding behind a service door down the hall having a private cellphone conversation. This took 15 mins. When she came back on duty, I smiled and politely asked about the ice machines. She said "there is no ice." No apology. No suggestions. "There is no ice," after 15 mins. The machines did not work the entire week we were there.

Kids run screaming up and down the hall all day and night. Front desk doesn't care. It's not the noise so much as the fact that even the *little* kids somehow manage to shake the entire floor, causing the walls to rattle. I can't imagine what kind of cheap construction causes this. I travel more than I'm at home, and I've never experienced such a flimsey building.

The tiny breakfast nook is only a fraction of the size required to hold the morning masses lined up for food, while the massive lobby area is empty. They could knock down that wall and make the whole breakfast experience significantly better.

The hotel's signature gimmick is their lending library over the fireplace. It had one book. That's petty, I know, but the advertising creates an image of families sitting around browsing piles of books.

I turned the room upside down looking for a guest comment card, manager's name or phone number. Even the cheapest hotels have these, right? Couldn't find any. There wasn't even a customer service 800 number in the hotel directory.

We travel to Erie on business five times a year, and we sure as heck won't come back here. [less]
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By need4speeddmp from Barrie,Ontario,Canada • CountryInn&Suites Erie Pa

Overall Rating: 10   Location [8] • Room [10] • Service [8] • Value [8]

We had an excellent stay at this location from Oct8-10 2005. We stayed in a jacuzzi suite on the 3rd floor. Room was spaciuos and clean. Room serviced promptly. Very large room and bathroom! Very nice jacuzzi in room and also sink, fridge and microwave. *This location is right off the highway and very close to may superb restaurants(Smokie Bones at Millcreek Mall area,one of our favs)and malls for... [more] shopping.(Note:The Pool is small-4 1/2' deepest part)
We will definately be back to stay at this hotel! [less]
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By thatevilpooka from Philadelphia, PA • And the bad thing is, it probably could be a lot worse

Overall Rating: 4   Location [4] • Room [2] • Service [4] • Value [2]

We requested our beds be made with clean sheets and to have our towels replaced with clean towels. The cleaning lady, who was cleaning our room at 6pm for some reason, told us that she didnt have any more clean sheets or towels so she just made it look neat instead. We were not on a smoking floor but it smelled like smoke. There were children running around and playing with the elevator every time... [more] we came back. The pool looked nice but there were only used pool towels in there. The pool also needed to be cleaned up because there was trash and even a swimming suit just laying around in there. Parking was hard to find and the key cards kept dying.
This place looks very nice when you first come in and I think thats about all I can really say for it. [less]
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