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By Hidden Vacations User from Pennsylvania • Go Elsehwere!

Overall Rating: 4   Location [10] • Room [4] • Service [2] • Value [2]

Big bucks for what! Disappointed with everything - service poor -Staff could care less- in fact very rude when confronted about room problem. Made no effort to correct and they didn't!!!!!
Service and food in the Blue Pig was HORRIBLE!
We will never return to this Hotel!.
Stay elsewhere and enjoy the beauty of Cape May.
We left this Hotel frustrated!
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By Hidden Vacations User from Florida • Lack of attention

Overall Rating: 6   Location [10] • Room [8] • Service [6] • Value [6]

We made reservations and agreed to a price. We checked in and got a room for a disabled person, peep hole at my waist, small bed and shower trickled, but we had plenty of bars to hang on to if we fell. I complained to the front desk and the young lady didn't seem to know it was a room for disabled people. You would think if there was a fire they would know which rooms may have disabled peopl... [more]e. She didn't offer to change the room or for that matter, make any comment. When we checked out I told the young man at the desk and he had no comment either??? Then when I got home, my confirmation came in the mail, with the wrong charges. I called today after my stay this past weekend, spoke with a different young lady in the reservation dept and she didn't seem to care that the rate was wrong. I asked for a manager or someone that cared and she gave me the GM. He did listen to my issues, he seemed surprised that no one acknowledged my them. I wasn't asking for anything for free.

Don't get me wrong, the hotel was very nice and quaint. The location was excellent. I just feel they need some type of training to deal with complaints. I wasn't aggressive enough maybe to polite in my complaint about the room. [less]
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By Hidden Vacations User from chalfont, penna. • Unequaled Experience

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [10]

We go two or three times a year including over New Years and find everthing about the place above average. The restoration was perfect and the ambiance is only surpassed by the people.
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