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By • great price great room

Overall Rating: 6   Location [10] • Room [10] • Service [10] • Value [10]

it was an incredible bargain for the area and a decent place to stay. Well located at the right price. cant go wrong here.
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By • Horrible customer service!

Overall Rating: 2   Location [8] • Room [2] • Service [2] • Value [8]

I made reservations in advance and was told I could use a gift certificate I had received for Christmas. Upon arriving with my two children I was told that they would not honor the gift certificate because they were booked to maximum capacity. However they did tell me that I could use the gift certificate at another time. Despite that fact that I had made reservations I had to pay.
We we... [more]nt to the pool to swim and found that on top of the pool area being filthy, there were not any towels despite the fact that there was a large sign in our room stating that towels were available at the pool and the room towels were not to be removed from the room. I tried calling the front desk from the "emergency" pool phone however it didn't work. I walked to the front desk and asked for towels and she assured me they would be right down. Wrong again. Even the next morning when we went back to the pool, the tables were still covered in all of the garbage from the day before, the dirty towel bin was overflowing onto the floor and there still were not any clean towels.
Although the rates were reasonable and the rooms were comfortable, I would not reccommend this hotel to anyone merely for their lack of customer service and complete lack of response. [less]
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By Hidden Vacations User from Arlington VA • Bottom-rung hotel

Overall Rating: 2   Location [4] • Room [2] • Service [4] • Value [2]

I usually try to support independent businesses so I was deeply disappointed by this non-chain hotel in beautiful Burlington. It has 2 buildings which are not connected by covered/heated walkway, making the early AM trip to the continental breakfast in the other building a chilly affair. My room was in the old building where the indoor-outdoor carpet hasn't been cleaned since the Nixon admi... [more]nistration. No basics, such as hairdryer, iron/board, coffee maker in the room. Very thin walls -- I could hear the person next door snoring. Pool area was filthy and saunas didn't work. Next time I'll choose a chain hotel that has cleanliness and service standards. [less]
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