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By Hidden Vacations User from Ohio • terrible service

Overall Rating: 4   Location [6] • Room [10] • Service [2] • Value [2]

Room service delivered cold pizza. For two mornings, no wake up call was made, though we asked for one. Our order for breakfast was "misplaced" along with four others on our floor one morning. I don't need 7 a.m. breakfast delivered to me at 8:30. They forgot one of my bags when it came time to leave. At least the valet didn't crash my car. $15 for a hamburger? Why ... because yo... [more]u are stuck in the middle of an airport with no access to the terminal restaurants unless you've got an airline ticket so we can charge what we want. Soft beds don't make up for bad service and overly-expensive food. [less]
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By • it did the job quite well

Overall Rating: 6   Location [10] • Room [6] • Service [8] • Value [10]

I am a germaphobe, hence the average cleanliness rating. Overall, it was fine and the location was swell. Have all the fun you want without ever worrying you'll be late for your flight...
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By • Best Beds in Town

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [8]

Bar none, Westin has the most consistent quality in sleep experience. The pillows are soft and firm, the rooms are tastefully decorated and exceptionally clean and the service is excellent.
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