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By Hidden Vacations User from oregon • BUYER BEWARE!!!!!!!!!!!!!!!!!!!

Overall Rating: 2   Location [2] • Room [2] • Service [2] • Value [2]

What a nightmare!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nobody at the desk upon arrival at 6:30 in the evening. Buzzed for the person (manager?). He walked out, didn't say a word, smile or anything. I gave him the name, he said "fill this out". He charged me more that the price I was quoted (even allowing for taxes). Then he proceeded to tell me that I hadn't booked ... [more]a room for three people. I explained I did. for 1 adult and two kids. He said I didn't know how to book a reservation. Over and over he said I only booked for one, then tried to show me so on a confimation, where I pointed out to him that it said 1 adult and 2 kids, just as I had said. When he finally gave me the key, we opened the door to the room, and cigarette smoke practically came billowing out. The room was digusting. Cigarette burns on the bedspreads, etc. I told him we would not be able to stay in it (the smoke smell was sooooo strong). He said that was what I booked and again pointed to the confirmation. He was correct that 'non-smoking' did not show up on the reservation, (although, I wasn't sure how that happened). However, he again told me over and over how I did not know how to book a room. I explained I travel all the time, but have never had a problem like this. He said they were full and there were no other rooms available, that I would have to take the room. I said I would have to find a room elsewhere. He said I would get NO money back, as a cancellation had to be made 24 hours in advance. So there I was, a woman, stuck in Eugene with two kids, needing to find a room with a convention in town. Eventually we did. So I paid for two rooms that night!!!!!!!!!!!!!!!! I can see a fee, but not a full price knowing he would rent it. Anyway, my advice...BUYER BEWARE! [less]
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By • Super Cheap Hotel Close to the U of Oregon

Overall Rating: 10   

We go to the Eugene oreogn every six months or so, for years now, to visit the grandparents. The Franklin Inn is the only way we would be able to afford doing this - between the plane tickets and dinners out, its an expensive idea. But we love our parents, they are getting on in years, The staff at this place is so sweet to us, the manager always remembers us and is always very helpful. We look ... [more]forward to staying here for years! The free breakfast is a treat, and we truly enjoyed our stay. [less]
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By • I was impressed

Overall Rating: 10   Location [10] • Room [10] • Service [10] • Value [10]

The decor of the room was so cute and homey, the bed was very comfortable for a motel bed and the continental breakfast was a nice plus. I will stay again.
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