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By • Non Caring Staff

Overall Rating: 4   Location [6] • Room [4] • Service [4] • Value [4]

I had made reservations to stay at the hotel using a freinds and family discount coupon that was to be mailed prior to my arrival from another marriott location. Upon arrival there I was told that they had no idea to where the coupon was located and no one ever tried to track it down. It could not be faxed from the other location, it had to be on the original document (why?) what's the differe... [more]nce? It would have contained the fax information from the other location anyway. The maid service was not good at all, one day the bathroom looked as if someone had ran by and tossed the toweles in and kept running, the sink nor the tub had not been cleaned, there was no soap left behind and the wash cloth that I had used that morning was still hanging in the shower. [less]
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By • BEST CUSTOMER SERVICE EVER!!

Overall Rating: 10   

I TRAVEL ALOT, AND I'VE ACTUALLY NEVER STAYED AT A MARRIOTT HOTEL BEFORE. UPON ARRIVAL IN LAWTON, I FOUND OUT THAT MY RESERVATION AT ANOTHER HOTEL HAD NOT BEEN KEPT. WHAT COULD I DO? AS I STARTED TO DRIVE OUT OF THE PARKING LOT, I SAW THE FAIRFIELD INN & SUITES SIGN. I PULLED IN AND ASKED IF THERE WERE ROOMS AVAILABLE. THE FRONT DESK ASSOCIATE JUST SMILE AND REPLIED SURE WE DO. THEY WERE ALL V... [more]ERY HELPFUL WITH ALL MY NEEDS. I ACTUALLY STAYED WITH THEM FOR OVER A WEEK AND I CAN SAY THAT I HAVE NEVER STAYED IN A HOTEL AS GOOD AS THIS ONE. [less]
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By Susan from Tampa FL • Not a good place

Overall Rating: 2    • Room [2] • Service [2]

The staff here was very rude, the beds are hard and the room I was in was dusty! The bathroom was also gross. I was very unhappy there. I would NOT reccomend.
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