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By • Yuck

Overall Rating: 4   Location [8] • Room [4] • Service [6] • Value [4]

This hotel had major problems when we were there. The pool was being drained and cleaned of glass after an out-of-control party the night before, and the whirlpool was gross. (To be fair, they were shuttling guests to the Marriott to swim but that was not appealing to me.) Our room was nice, with two bathrooms, but the vents made a clanging/sloshing sound that was really loud. I asked to be tra... [more]nsfered to another room. While I was waiting the desk clerk was obviously having similar problems with other guests (she was on the phone asking "Do you want us to send up some spray for that odor or just change rooms?"). Our next room had a crib in it and smelled like baby wipes. We pushed the crib out of the room and it remained in the hall all night. It had one bathroom without even a tub, just a shower with the paint peeling in it. Very disappointing. The carpets in the halls were stained and dirty. My companion bought some fruit in the restaurant the next morning and that too was below mediocre. On the plus side, the valet parking was cheap ($12) and the toiletries were nice. [less]
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By • We loved it

Overall Rating: 10   

My husband and I stayed at the hotel this past weekend to attend a friend's wedding. Not only were we excited by the fact that our King Room had 2 bathrooms (!) but the service the staff provided was exceptional. Ask for Jason to take care of your needs! We travel quite a bit and wish every hotel were this professional and accomodating.
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By shaneeharris from Waterloo, IA • Can't wait to visit again

Overall Rating: 8   Location [10] • Room [10] • Service [8] • Value [8]

That was my first visit to a Renaissance Hotel. I plan to stay at Renaissance in the future if I can find a location wherever I travel to. The staff was extremely pleasant making sure all of our needs were met. When we checked in our rooms weren't quite ready but the gentleman at guest services apologized and gave us some different options. The rooms were clean and comfortable. I really c... [more]an't wait until I get another chance to visit. Thanks [less]
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